CSR Materiality Matrix of EVN

The EVN CSR Materiality Matrix is based on the results of the Stakeholder Survey 2014. The values on the X axis describe the importance of the primary sustainability issues for the company’s management, whereas the Y axis reflects the priorities of stakeholders.

These topics describe the 12 most important areas of action for EVN with respect to the issue of sustainability: security of supply, customer focus, sustainable increase in corporate value, responsible employer, environmental protection and resource conservation, sustainable energy production and climate protection, corruption prevention, stakeholder dialogue, One EVN, human rights, supply chain responsibility and social commitment.
 

Regular evaluation of the main sustainability-oriented areas of action

EVN has been compiling the main areas of action underlying its sustainability efforts since the year 2008. In 2010 an online survey was conducted for the first time on the issue of sustainability, both within the company and with the most important stakeholders. The results serve as the basis for the CSR objectives and measures of the EVN Group. 

Since then, the scope and relevance of these areas of action have been regularly analysed both in an internal processing of defining targets as well as in discussions with stakeholders. Within the context of the Stakeholder Survey 2014, the CSR areas of action have been further developed and sharpened and new priorities have been defined. We want to continue developing this process of analysing the main issues on an ongoing basis, and increasingly systematise and standardise procedures.
 

Results of the Stakeholder Survey 2014

The Stakeholder Survey provides the basis for a regular analysis of EVN’s main CSR areas of action. The objective is to clarify opinions about the previous commitment of EVN and the significance of the particular areas of action, and also to identify new issues from the perspective of stakeholders. The CSR areas of action comprise the basis for further developing CSR objectives and measures.

The 2014 survey was launched with a stakeholder workshop as well as with telephone interviews in which the primary issues were revised, and their relevance and scope were discussed.  

Based on the results of the qualitative survey, we contacted 334 key stakeholders via an online tool. 187 responses could be evaluated, comprising a response rate of 56%. The stakeholders included people working in the fields of science and research, members of the business community, media, NGOs, political decision makers, public officials as well as suppliers, employees and customers, the Supervisory Board, the Advisory Committee for Environmental and Social Responsibility and EVN executives.

187 responses could be evaluated, comprising a response rate of 56%. The results served as the basis for the new Materiality Matrix.

A new materiality matrix was developed featuring the six most important areas of action, as derived on the basis of the internal and external data from the online survey. 
  • Reliability of supply
  • Customer focus
  • Sustainable increase in corporate value
  • Responsible employer
  • Environmental protection and resource conservation
  • Sustainable energy production and climate protection

EVN executives as well as stakeholders perceive the biggest deviations between their assessment of importance and the commitment of EVN in the areas of action ”Customer focus” and “Sustainable increase in corporate value”. In most areas, the previous commitment of EVN was given higher marks in 2010 than in 2014.

Comparison of areas of action in 2010 and 2014

The chart below shows the changes in the CSR areas of action between 2010 and 2014. New or merged areas are marked red. You will find descriptions of these areas of action in the right download area. Due to a change in the method of analysis, the Materiality Matrix 2010 cannot be directly compared to the Materiality Matrix 2014.




Areas of Action 

Internal/external relevance

Reliability of supply

stands for the reliable supply of electricity, natural gas, heat and water, as well as Internet and telecommunication services. The expansion of generation capacity, high technical network quality, the integration of renewable energy sources (among others by offering storage solutions), a flexible generation mix and preparations for crisis situations play an important role in this area.


Very high internal and external relevance

NEW: Customer focus*  
stands for a high level of customer satisfaction on the basis of a fair and transparent price and service policy, understandable products and services for electricity, gas, heat and water as well as the efficient use of energy and resources.


Very high internal and external relevance

Sustainable increase in corporate value
stands for reasonable business operations, the adjustment to a dynamic environment based on targeted innovation, a value-oriented investment strategy, a stable dividend development, fairness and transparency.


Very high internal and external relevance

Responsible employer
stands for the creation and safeguarding of jobs, responsible human resources development, occupational health and safety, open communications, a work-family balance, professional development and further education as well as diversity and equality of opportunity.


Very high internal and external relevance

Environmental protection and resource conservation
stands for eco-friendly energy, water and waste disposal services, the systematic improvement of our environmental impact, and the efficient as well as responsible use of energy and resources.


Very high internal and external relevance

Sustainable energy production and climate protection
stands for the expanded use of renewable energies, the minimisation of EVN’s environmental impact, increased efficiency as well as innovation, development and research activities.


Very high internal and external relevance

Corruption prevention
stands for preventing corruption on the basis of preventive and control measures realized within the context of a Group-wide compliance management.


High internal and external relevance

Stakeholder dialogue
stands for a proactive dialogue with our interest and stakeholder groups and the responsible handling of their concerns.


High internal and external relevance

One EVN
stands for the proactive and joint pursuit of goals based on Group values to ensure the Group’s success across countries and business areas.


High internal and external relevance

Human rights
stands for the strict observance of human rights and compliance with guidelines contained in our Code of Conduct, both in Austria and abroad. This is reflected in how we treat our own employees and how we award contracts. 


High internal and external relevance

NEW: Supply chain responsibility* 
stands for an economic, social and environmental approach to procurement and commissioning, an appreciative and transparent approach towards our business partners and mutual learning. 


High internal and external relevance

Social commitment
stands for measures against energy poverty, the EVN Social Fund, the educational programme for assisting children and youth in Austria and abroad, our art collection as well as our support of culture and history.


High internal and external relevance

* These CSR-Areas are new since 2014  


Downloads
CSR programme 2014/15
PDF-File, 67 kB

Responsibility with foresight
PDF-File, 89 kB

CSR areas
PDF-File, 88 kB