Reliable supplies of elementary services for our customers are our top priority. We also want to stay as close as possible to our customers, whom we work to assist as quickly, easily and individually as possible.
Policy on engagement with end customers
Customer relations and product labelling
In accordance with legal electricity labelling requirements, we guarantee transparent product labelling and provide our Austrian customers with information on the geographical origin of the energy, composition by primary energy carriers and the environmental impact of its generation. The electricity we deliver in Austria originates entirely from certified Austrian, renewable sources. This is confirmed annually through certification by independent auditors. In addition, we have made a voluntary, long-standing commitment to use no nuclear-generated electricity in our Austrian electricity products. In Bulgaria, electricity in the regulated market segments must be purchased from the state-owned energy supplier NEK. This company does not label its generation or offer any other product options, and our Bulgarian sales company therefore has no influence over the composition of the delivered electricity. The situation in North Macedonia is similar with regard to the state-owned energy company ESM. Our sales subsidiary in this country is therefore also unable to influence the composition of the delivered electricity. Electricity labelling is not required in these two countries.
Data protection
EVN ensures supply security not only through physical infrastructure but also through strong information security, cybersecurity and data protection. All systems, software and sensitive data are strictly protected and continuously monitored to meet legal EU requirements. Cyberattacks are addressed through proactive protection, a cyber defense centre, regular training and cooperation with national and international security organisations. We maintain ISO-certified information security systems and a comprehensive data protection framework aligned with GDPR to protect our customers, employees and confidential data.
